Best Practice Report

Identify The Right Responsibilities For Your Outsourcing Relationship

When It Comes To Process Responsibilities, Clarify The Details

July 18th, 2023
Ted Schadler, VP, Principal Analyst
Ted Schadler VP, Principal Analyst
Jeffrey Rajamani, Sr Analyst
Jeffrey Rajamani Sr Analyst
Bill Martorelli, Principal Analyst
Bill Martorelli Principal Analyst
With contributors:
Ashutosh Sharma , Frederic Giron , David Morrison , Shayna Neuburg

Summary

While service responsibilities are comprehensively defined in the service scope description and obligations of most service outsourcing contracts, process responsibilities are often incomplete, totally missing, or defined after the fact. To improve coordination and outcomes, clarify the responsibilities for services and processes. This report gives you a framework to do that.

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