Trends Report

IoT Transforms A 200-Year-Old Industry

Lessons From The Railway Industry

January 31st, 2018
With contributors:
Pascal Matzke , Michael Glenn , Ian McPherson

Summary

Around the world, trains continue to grow in popularity. They're relatively green and relatively affordable. As passenger and freight numbers continue to rise, train operators must make more efficient use of the physical assets available to them. The internet of things (IoT) creates opportunities for better asset tracking, more predictive maintenance, and a more intelligent approach to managing the network. Combined with innovations in digital customer experience, train operators can begin to transform engagement with the whole journey.

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