Chart Your Course Report

Align Your Operating Model Around The Right High-Performance Attributes

Use The Lenses Of Strategy, Operations, And Leadership To Validate Your Design

August 2nd, 2021
With contributors:


Market leaders build successful customer-obsessed organizations using a future fit mindset that incorporates resilient, adaptive, and creative characteristics. A critical element of any future fit technology strategy is a high-performing IT operating model. Getting the design right isn’t easy. High-performing organizations exhibit certain attributes. This report provides insights into each of these attributes and how tech executives can apply them to create the ideal high-performing IT operating model.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.