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For Infrastructure & Operations Professionals

Master The Service Catalog Solution Landscape In 2013

Use Your Service Catalog As A Strategic Control Point

June 12, 2013


  • By Eveline Oehrlich,
  • Courtney Bartlett
  • with Doug Washburn,
  • Stefan Ried, Ph.D.,
  • Elizabeth Langer

Why Read This Report

The successful IT organization no longer just keeps the lights on — this organization enables the business with technology, and it partners with the business to achieve organizationwide goals. To facilitate this shift, IT organizations must now focus on the support, delivery, and operations of services rather than IT technologies. To do this you must have a service catalog. But most service catalogs today simply describe the capabilities and available services that IT offers to the business. Forrester recommends IT infrastructure and operations (I&O) leaders evolve their service catalog into a strategic control point for the business to enable visibility, agility, and control. Without one, your business will struggle. This report examines the service catalog imperative and helps I&O professionals understand their maturity level and get a hold on the diverse service catalog solution landscape, as choosing the proper tool is vital to catalog success.

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Table of Contents

  • As IT Evolves, The Demand For Services Catalogs Increases
  • Service Catalogs Deliver Benefits That Foster The IT To BT Transition
  • The Service Catalog Reference Architecture And Maturity Levels
  • The Service Catalog Vendor Landscape

  • Take An Iterative Approach To Service Catalog With The Right Vendor

  • Service Catalog Shifts To A Strategic Control Point
  • Supplemental Material
  • Related Research Documents