Best Practice Report

Measure What Matters: Rethink Success Metrics When Adopting Modern Content Platforms

Performance Management: The Enterprise Content Management Playbook

October 6th, 2020
Cheryl McKinnon, Principal Analyst
Cheryl McKinnon Principal Analyst
With contributors:
Daniel Hong , Hailey Colin , Kara Hartig

Summary

Technology leaders can fall into the trap of measuring the performance of an enterprise content management (ECM) initiative by merely counting user - or system-generated activities. Enterprise architecture (EA) professionals must rethink success metrics and tie performance measurements to the organization’s core business mission. This report outlines an approach to set stronger success metrics for an ECM initiative and helps EA pros envision and achieve successful outcomes for a content management program.

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