Landscape Report

Now Tech: Chatbots For IT Operations, Q3 2020

Forrester's Overview Of 36 Chatbots For IT Operations Providers

September 10th, 2020
Charles Betz, VP, Research Director
Charles Betz VP, Research Director
Will McKeon-White, Senior Analyst
Will McKeon-White Senior Analyst
With contributors:
Stephanie Balaouras , Tyler Brown , Diane Lynch

Summary

You can use chatbots for IT operations to improve incident response and remediation with augmented intelligence, empower employees through expanded self-service and request automation, and increase business agility with flexible workflow automation. But to realize these benefits, you'll first have to select from a diverse set of vendors that vary by size, functionality, geography, and vertical market focus. Infrastructure and operations (I&O) professionals should use this Now Tech report to understand the primary segments and capabilities of chatbots for IT operations providers to inform their technology purchasing strategies.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($2995).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.