You can use chatbots for IT operations to improve incident response and remediation with augmented intelligence, empower employees through expanded self-service and request automation, and increase business agility with flexible workflow automation. But to realize these benefits, you'll first have to select from a diverse set of vendors that vary by size, functionality, geography, and vertical market focus. Infrastructure and operations (I&O) professionals should use this Now Tech report to understand the primary segments and capabilities of chatbots for IT operations providers to inform their technology purchasing strategies.