Now Tech: Omnichannel Order Management Systems, Q1 2021

January 19th, 2021

Emily Pfeiffer Principal Analyst

Brendan Witcher VP, Principal Analyst

With contributors:

Fiona Swerdlow , Brandon Shaik , Diane Lynch

Summary

You can use an omnichannel order management system (OMS) to provide enterprise-level inventory visibility and distributed order management (DOM), customer order management, and store fulfillment. But to realize these benefits, you’ll first have to select from a diverse set of vendors that vary by size, target market, geography, and vertical market. Digital business pros should use this report to understand the value they can expect from an OMS provider and to select one based on size and on their company’s unique needs.

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