Landscape Report

Now Tech: Robotic Process Automation, Q4 2020

Forrester's Overview Of 25 RPA Providers

October 6th, 2020
Craig Le Clair, Vice President, Principal Analyst
Craig Le Clair Vice President, Principal Analyst
With contributors:
Glenn O'Donnell , Amanda Lipson , Diane Lynch

Summary

You can use robotic process automation (RPA) to eliminate repetitive steps and take on simple calculations, connect with analytics to tap into unstructured data and knowledge, and serve as an alternative to business process outsourcing (BPO) labor arbitrage. But to realize these benefits, you'll first have to select from a diverse set of vendors that vary by size, functionality, geography, and vertical market focus. Enterprise architects should use this report to understand the value they can expect from an RPA provider and to select one based on size and functionality.

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