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For Enterprise Architecture Professionals

Overcome Inertia By Adopting A Business Process Change Discipline

February 11, 2011

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  • By Alexander Peters, Ph.D.
  • with Connie Moore,
  • Craig Le Clair,
  • Clay Richardson,
  • Andrew Magarie,
  • Emily Fowler-Cornfeld

Why Read This Report

Process initiatives fueled by substantial technology investments need business process change discipline to offset typical organizational ailments undermining them, such as unclear goals, undoable jobs, confusing measurements, and thick silo walls. Business process discipline ultimately determines the success or failure of process change. It begins when business process owners and business process professional executives articulate why they intend to change processes and how and extends to assessing the organization's readiness to absorb change. And importantly, process discipline requires a deliberate focus on first devising the change strategy and then assessing the organization's culture and structural constraints.

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  • A Framework For Assessing Process Discipline Maturity
  • The Forrester Maturity Road Map Of Business Process Change Discipline

Table of Contents

  • Your Business Process Change Discipline Matters
  • Assess The Bottom Line And Articulate Change Directions
  • To Thrive On Change, Instill Business Process Change Discipline

  • Use The Maturity Framework And Road Map To Engage Your Stakeholders
  • Related Research Documents