Best Practice Report

Overcome Change Management Paralysis

The Basics Still Apply, But You Don’t Need A Change Advisory Board

March 29th, 2022
With contributors:
Lauren Nelson , Charles Betz , Chris Langlois , Diane Lynch


Infrastructure and operations (I&O) practitioners are questioning the relationship between traditional IT change management and development practices such as agile and DevOps. The change management process serves important purposes of communication, coordination, risk management, and governance. Problems emerge not from the process itself but from how I&O organizations interpret outdated best practices and implement change management. This report helps I&O practitioners weave change management into the end-to-end digital value stream.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.