Predictions Report

Predictions 2015: Infrastructure & Operations Prioritizes Pursuing The BT Agenda

I&O's Key Agenda Requires Evolutionary Changes

November 20th, 2014
J. P. Gownder, Vice President, Principal Analyst
J. P. Gownder Vice President, Principal Analyst
David Brodeur-Johnson, Principal Analyst
David Brodeur-Johnson Principal Analyst
Michele Pelino, Principal Analyst
Michele Pelino Principal Analyst
Dave Bartoletti, null
Dave Bartoletti
Christian Kane, null
Christian Kane
John Rakowski, null
John Rakowski
With contributors:
Laura Koetzle , Glenn O'Donnell , Eveline Oehrlich , Christopher Voce , Michelle Mai

Summary

In 2014, the role of the infrastructure and operations (I&O) professional has been reshaped by trends like social, mobile, Agile, and cloud — but it's time to get ready for what's around the corner. Bill Gates articulated it well when he said: "Information technology and business are becoming inextricably interwoven. I don't think anybody can talk meaningfully about one without talking about the other." The next year will be tremendously important for I&O professionals in regaining their relevance to the business by helping create better customer experiences. This report summarizes Forrester's predictions for 2015 and beyond so that you can prepare for and harness the change to help your business create amazing experiences for its customers.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.