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For Infrastructure & Operations Professionals

Predictions 2015: Infrastructure & Operations Prioritizes Pursuing The BT Agenda

I&O's Key Agenda Requires Evolutionary Changes

November 20, 2014


Why Read This Report

In 2014, the role of the infrastructure and operations (I&O) professional has been reshaped by trends like social, mobile, Agile, and cloud — but it's time to get ready for what's around the corner. Bill Gates articulated it well when he said: "Information technology and business are becoming inextricably interwoven. I don't think anybody can talk meaningfully about one without talking about the other." The next year will be tremendously important for I&O professionals in regaining their relevance to the business by helping create better customer experiences. This report summarizes Forrester's predictions for 2015 and beyond so that you can prepare for and harness the change to help your business create amazing experiences for its customers.

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