Predictions 2016: Seven Gains In Workforce Tech

November 16th, 2015

David Brodeur-Johnson Principal Analyst

J. P. Gownder Vice President, Principal Analyst

Michele Pelino Principal Analyst

Christian Kane

With contributors:

Christopher Voce , Michelle Mai

Summary

Infrastructure and operations (I&O) leaders responsible for workforce technology play a critical role in their company's success in the age of the customer because to delight customers, your company's employees need to be more agile, informed, and responsive. This brief highlights the seven key shifts coming to workforce enablement that will contribute to growth by helping employees improve customers' experiences, and describes how you should prepare for them.

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