Report

Predictions 2017: The CX Quality Split

An Elite Few Brands Will Break Away
October 31st, 2016
+4
With Contributors:
Scott Ross
and Rachel Birrell

Summary

The Customer Experience Index (CX Index™) leaders of 2015 barely improved in 2016, even as brands that had lagged behind caught up significantly. Does this herald a leveling out in 2017, with companies converging toward CX parity? No. This document lays o

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