Report

Predictions 2019: Healthcare

CX Measurement Frameworks, Virtual Care, And AI Come To The Fore

November 7th, 2018
With contributors:
Caleb Ewald, Daniel Hong, Peter Harrison

Summary

2019 will be marked by many changes in the healthcare industry. Threats to US healthcare reform loom in midterm elections, ongoing legislation battles, and Supreme Court appointments. Consolidation will continue across all sectors. Major disruptors, like Amazon and Walmart, will make good on their promises, delivering the personalized experiences that customers have been yearning for from healthcare organizations (HCOs). CIOs should read this report for Forrester's healthcare industry predictions as we enter 2019.

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