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For Enterprise Architecture Professionals

Programs, Not Projects: Iterative ECM Deployments Drive Higher Satisfaction Levels

Continuous Improvement: The Enterprise Content Management Playbook

December 11, 2017

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This is the Continuous Improvement report in The Enterprise Content Management Playbook For 2018.

Why Read This Report

Successful enterprise content management (ECM) deployments share several common characteristics: engagement with business stakeholders, clear governance programs, adoption of Agile development and delivery techniques, and the use of data to plan ongoing improvements. This report outlines the approaches that enterprise architecture (EA) pros can take to accelerate satisfaction levels for content applications. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We have updated it to include our most recent research on ECM solutions.

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Table of Contents

  • Build Continuous Improvement Thinking Into All ECM Road Maps
  • Use Data, Analytics, And User Feedback To Set Improvement Goals
  • Recommendations

  • Stop Defending Entrenched Systems As Business Needs Evolve
  • Supplemental Material
  • Related Research Documents

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