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For Application Development & Delivery Professionals

Quantifying The Business Value Of SaaS

Business Case: The Digital Operations Platforms Playbook

February 15, 2019


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This is the Business Case report in The Digital Operations Platforms Playbook For 2020.

Why Read This Report

Software-as-a-service (SaaS) continues to grow in popularity across every type of enterprise application. And SaaS purchases can be both expensive and mission-critical — putting more pressure on potential buyers to create a formal business case. This report for application development and delivery (AD&D) professionals looks at the longer-term impact of replacing an on-premises application with SaaS and includes models for CRM and ERP. This is an update of a previously published report.

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Table of Contents

  • Pressure For A Detailed Business Case Is Mounting In SaaS Decisions
  • A Good SaaS Business Case Has Four Key Elements
  • An ROI Analysis Shows That SaaS Is A Good Bet For Long-Term Value
  • Recommendations

  • Use Forrester's SaaS TEI Models As A Starting Point
  • Supplemental Material
  • Related Research Documents

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