Skip to main content

Save or Share this Report

For eBusiness & Channel Strategy Professionals

Research Overview: Optimize Digital Commerce Delivery And Returns In The US

December 26, 2019

Why Read This Report

This document is an overview of the "Returns, Last Mile, And Same Day Delivery" research series with links to the documents it contains. Brands are grappling with rising consumer expectations for delivery and returns of their digital sales. Established retailers like Nordstrom and Bloomingdale's as well as digitally native startups have raised that bar by offering free, fast delivery and flexible returns — but at a cost. This series lays out how retailers should optimize their last-mile and return strategies to meet customer expectations while remaining cost-effective.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($745 USD).


Table of Contents

  • Digital Retailers Grapple With Expensive Delivery And Returns
  • Related Research Documents

Recommended Research