Best Practice Report

Staff Your Automation Strike Teams With Forrester’s Framework

Balance Domain Expertise With Automation Guru Know-How

October 11th, 2019
Chris Gardner, VP, Research Director
Chris Gardner VP, Research Director
Craig Le Clair, Vice President, Principal Analyst
Craig Le Clair Vice President, Principal Analyst
With contributors:
Glenn O'Donnell , J. P. Gownder , Charles Betz , Gordon Barnett , Amanda Lipson , Diane Lynch

Summary

Emerging technologies such as robotic process automation (RPA), virtual agents, and machine learning have rocketed automation to a top spot among enterprise initiatives, organizations are unsure how to organize and focus automation efforts. What are the key roles, where should they sit, and what are the important tasks they must perform? They may also struggle to explain automation to the broader organization. CIOs should read this report to learn how to staff an automation strike team using Forrester’s automation framework to drive automation success in the business.

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