Why Read This Report
Emerging technologies such as robotic process automation (RPA), virtual agents, and machine learning have rocketed automation to a top spot among enterprise initiatives, organizations are unsure how to organize and focus automation efforts. What are the key roles, where should they sit, and what are the important tasks they must perform? They may also struggle to explain automation to the broader organization. CIOs should read this report to learn how to staff an automation strike team using Forrester's automation framework to drive automation success in the business.
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