Trends Report

Merchandise Management: The Linchpin Of Retail Success

A Guide To Benchmarking Your Merchandise Management Capabilities

November 23rd, 2016
With contributors:
Christopher Andrews , Bill Seguin

Summary

Application development and delivery (AD&D) professionals at retailers increasingly struggle to meet customers' elevated omnichannel service expectations. Legacy merchandise management systems, relics of an age before eCommerce, are the root cause. This report provides a guide to benchmark your merchandise management systems against the capabilities of vendors with modern merchandise management applications.

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