Trends Report

Tech Opportunities In North American Insurance IT Firms

Forrester Forrsights For Business Technology

October 28th, 2010
Ellen Carney, Principal Analyst
Ellen Carney Principal Analyst
With contributors:
Beth Hoffman , Ellen Daley

Summary

Even in this seesaw economy, the insurance industry marches forward. Post-crash, insurers have dusted themselves off and are moving onward. Carriers are getting hipper and more creative in their business strategies as they seek to engage with the coming wave of new insurance buyers through mobile and social media channels. They're also building skunkworks to look at evolving consumer experiences as they rethink just what customer engagement means. And, yes, they are (finally) shaking up their IT strategies with injections of outside-the-industry IT leadership. Yet insurers maintain line of sight on risk management. How does this industry buoyancy and fresh thinking translate to opportunities for tech vendor strategists? Portfolio opportunities abound in connecting to the innovation in policy experience, informing nontraditional roles like business analysts, and driving new thinking around application modernization.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.