Tech Tide Report

TechRadar™ For AD&D Pros: Digital Customer Experience Technologies, Q3 2013

Use These Technologies To Deliver Great Digital Customer Experiences

September 3rd, 2013
Anjali Yakkundi, null
Anjali Yakkundi
Mark Grannan, null
Mark Grannan
David Aponovich, null
David Aponovich
With contributors:
Stephen Powers , Rowan Curran , Peter Sheldon

Summary

Consumers are dazzled by digital experiences that are enjoyable, innovative, and contextual. How are you going to keep up? Firms face an expanding ecosystem of technology supporting digital customer experiences, and they are falling behind on making innovative use of the technologies that will provide continuously evolving experiences in the age of the customer. Application development and delivery (AD&D) professionals must take charge to help implement and manage these solutions. This landscape report, part of the digital experience delivery playbook, defines the use cases, business value, and outlook for the 14 technologies that compromise the core digital customer experience technologies.

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