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For CIOs

Technologists — And The Business — Must Execute At The Speed Of DevOps

Intermediate Level: People Practices For IT Transformation

April 8, 2019

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This report is part of "Act: Intermediate Level" in The IT Transformation Playbook.

Why Read This Report

Intermediate organizations have the basics well in hand. They've broken down silos, institutionalized customer centricity, and built a foundation of agile processes. However, to advance, CIOs and other technology leaders must shift their focus beyond customer experience (CX) to employee experience (EX), develop resource pools and redefine how work is done to benefit from automation technologies. This report provides an overview of Forrester's framework for how intermediate IT organizations can mature to become an advanced IT organization.

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Table of Contents

  • The Foundation Of An Adaptable IT Organization Is Customer Centricity
  • Intermediate Organizations Need To Be More Strategic
  • Recommendations

  • The Mandate For Intermediate Organizations Is To Execute With Speed
  • Related Research Documents

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