Technology Management: Service Catalog Workbook

October 9th, 2014

Chris Gallacher VP, Principal Consultant

Eveline Oehrlich

With contributors:

Glenn O'Donnell , Brandy Worthington , Michelle Mai

Summary

This service catalog includes a variety of generic service families and the definitions of the service activities associated with them. IT executives should use these sample families as a starting point for creating firm-specific, standardized portfolios of IT and business services.

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