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For Infrastructure & Operations Professionals

Ten Ways Technology Will Drive Workforce Success In 2015

November 5, 2014

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Why Read This Report

Infrastructure and operations (I&O) leaders responsible for workforce technology play a critical role in their company's success in the age of the customer, where your company's employees need your help in being more agile, informed, and responsive to delight customers. Over the past few years, you've witnessed significant changes — such as bring-your-own-device (BYOD) and other new options to serve your increasingly mobile workforce — that have reshaped what we once called "end user computing." Delivering on your business technology (BT) agenda means taking that aged model and refocusing it on your business and its customers. This means creating a digital workplace to ensure that your workforce has access to the technology and information they need to do their very best work — and delight your business' customers. This report summarizes Forrester's predictions for what's coming in 2015, which will prepare you to deliver on that mandate.

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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Want to know what will happen in 2020? Visit Forrester's Predictions 2020 Hub, where you can read what's coming next in marketing, customer experience, technology, innovation, and more.

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