Vision Report

The Arc Of Technology Markets

How To Buy Technology In Pivoting, Chaotic, And Stable Market Phases

November 14th, 2014
With contributors:
Elizabeth Ryckewaert , Laura Naparstek , Josh Bernoff

Summary

To serve customers well, eBusiness executives need to hire the best technology partners: those that innovate well but have staying power as markets evolve. We studied 40 instances of the Forrester Wave™ to find patterns around the evolution of technology markets and the technology vendors within them. In this report, we explain the three market transitions all markets go through — pivot, havoc, and stability — and relate them to Forrester's TechRadar™ model. We provide advice for technology buyers navigating the predictable disruption and consolidation that every market experiences.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.