The Balanced Scorecard For EA

October 4th, 2016

Alex Cullen

With contributors:

Gordon Barnett , Bobby Cameron , Gene Leganza , Madeline King

Summary

Enterprise architecture (EA) programs are challenged with communicating their performance and value to the enterprise. At the same time, few EA programs track and report on metrics — leaving their value to anecdotes. If EA leaders want to be viewed as more than an IT staff function, they should measure and communicate what EA is doing. A Balanced Scorecard provides a multidimensional view of the EA program — and connects key metrics to what the enterprise cares about.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.