Trends Report

The Critical Role Of Policy In Enterprise Collaboration

Processes: The Enterprise Collaboration Playbook

October 21st, 2020
Art Schoeller, null
Art Schoeller
With contributors:
Cheryl McKinnon , Daniel Hong , Hailey Colin

Summary

A clear collaboration policy is essential for employees using customer, partner, and internal collaboration tools. While it takes a cross-organizational team to establish a collaboration policy, the technology organization will play an increasingly important role: to steer the policy creation process, embed the policy in tools and training, and educate employees. This report gives application development and delivery (AD&D) professionals guidance on creating an effective collaboration policy in a shifting landscape of opportunities and challenges. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.