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The Forrester Digital Experience Review™: Australian Mobile Banking Apps, Q3 2020

CommBank Is Australia's Overall Digital Experience Leader

July 14, 2020

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Why Read This Report

Mobile apps are the touchpoint of choice for Australians to manage their finances. To see how helpful mobile apps are to customers, we evaluated the mobile apps of the Big Four Australian banks and one neobank. This report lays out where these companies excel and where they lag, and what digital business strategy and customer experience (CX) executives can learn from them.

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Table of Contents

  • Australian Banks Need To Accelerate Innovation
  • Empower Your Customers To Better Manage Their Finances
  • Recommendations

  • Use Digital Experiences To Emotionally Connect With Customers
  • Get Objective Recommendations For Your Mobile Apps
  • Supplemental Material
  • Related Research Documents

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