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The Forrester Digital Experience Review™: Canadian Mobile Banking Apps, Q3 2020

The Big Five Canadian Banks Have Robust Mobile Apps But Need To Improve Their Feature Sets

August 6, 2020


Why Read This Report

For millions of Canadians, mobile apps have become the hub of their banking relationships and the starting point for many financial decisions and activities. To gauge how effective and easy different mobile banking experiences are, we evaluated five banks' smartphone apps. This report lays out where these banks excel, where they fall short, and how bank executives and their teams can learn and improve their own mobile banking efforts.

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Table of Contents

  • Canadian Mobile Banking Leaders And Best Practices
  • Recommendations

  • Take A Dynamic Approach To Roadmapping And Design
  • How Forrester Can Help

  • Get Objective Recommendations For Your Mobile Banking Apps
  • Supplemental Material
  • Related Research Documents

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