Skip to main content

Save or Share this Report

For Infrastructure & Operations Professionals

The Forrester Guide To Incident And Crisis Management

The New Incident Management Embraces Resilience Engineering And Collaborative Platforms

February 24, 2021

Authors

Why Read This Report

Digital services are ever more critical to human well-being. Customers, as well as other stakeholders, are increasing the pressure on providers to respond quickly and effectively to operational disruptions. Cloud hyperscalers and other digital-native firms are bringing in key lessons from safety-critical domains like fire and police services and moving beyond traditional ticketing to more collaborative approaches. This report helps infrastructure and operations (I&O) professionals master their operational support for digital properties at all scales. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($745 USD).

Purchase

Table of Contents

  • Complex Systems Fail, And Current Incident Management Falls Short
  • True Resilience Needs Integrated Platforms And Practices
  • Recommendations

  • Update Your Incident And Crisis Response For DevOps
  • Supplemental Material
  • Related Research Documents

Recommended Research