Report

The Forrester Wave™: Customer Communications Management, Q2 2016

The 14 Providers That Matter Most And How They Stack Up
June 15th, 2016
With
Alex Cullen
Shaun McGovern
and Diane Lynch

Summary

Forrester frequently receives inquiries on customer communications management (CCM) from enterprise architecture (EA) professionals looking for direction on how to update their technologies for new business demands and usage patterns, including the need f

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