Advanced Search

Save Or Share This Report

For Application Development & Delivery Professionals

The Forrester Wave™: Dynamic Case Management, Q1 2011

Pegasystems And IBM Lead, With EMC, Appian, Singularity, And Global 360 Close Behind

January 31, 2011

Authors

Why Read This Report

In Forrester's 57-criteria evaluation of dynamic case management (DCM) vendors, Pegasystems, IBM, EMC, Appian, Singularity, and Global 360 led with the most dynamic, visionary platforms. Pegasystems excelled with strong capability in all process areas — particularly service requests — supported by a sophisticated rules engine that automates case progression. IBM's strong content management capabilities and strategic positioning lifted it into the Leader category. EMC demonstrated powerful DCM capabilities focused on its traditionally strong content management offering. Appian shone with its emphasis on collaboration supported by the new Appian Tempo interface. Singularity demonstrated a long-term commitment to and vision of DCM, underpinned by strong support for complex timelines and skills management. Global 360 completed the Leaders group with its user-centric, persona-based interface, complimented by automation and event management capabilities. Strong Performers included Pallas Athena, Sword Ciboodle, and Cordys — all offering robust platforms that provide innovation in different DCM areas. ActionBase ranks as a Contender, filling the gap between email chaos and process-centric DCM.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($2495 USD).

Purchase

Tools And Templates

Vendor Selection Aids

vendor selection icon
  • Evaluated Vendors: Product Information And Selection Criteria
  • Forrester Wave™: Dynamic Case Management, Q1 '11

Table of Contents

  • A New Generation Of People-Driven Processes Drives The DCM Market
  • Providers Worth Watching
  • Dynamic Case Management Evaluation Overview
  • Evaluation Analysis
  • Vendor Profiles
  • Supplemental Material
  • Related Research Documents

Recommended Research