Wave Report

The Forrester Wave™: Enterprise Content Management Suites, Q4 2009

Traditional Players Continue To Lead, While Microsoft Makes Inroads

November 12th, 2009
Stephen Powers, VP, Tech & Services Portfolio
Stephen Powers VP, Tech & Services Portfolio
Craig Le Clair, Vice President, Principal Analyst
Craig Le Clair Vice President, Principal Analyst
Brian Hill, null
Brian Hill
With contributors:
Matthew Brown , Peter Schmidt

Summary

In Forrester's 70-criteria evaluation of eight enterprise content management (ECM) suite vendors, we found that IBM, Oracle, EMC, and Open Text lead due to breadth and depth of functionality and a continued focus on end-to-end ECM needs. Strong Performer Microsoft lacks depth in certain areas of ECM, with a focus on business content rather than transactional or persuasive, but its lighter footprint and collaboration functionality continue to give it market momentum. Other Strong Performers include Hyland Software — traditionally focused on imaging and archiving but expanding into records management and workflow — and HP, which has leveraged its 2008 TOWER Software acquisition and offers document management, imaging, and records. Finally, Contender Alfresco Software, with an open source offering, lacks overall ECM suite breadth, but it's gained traction with enterprises looking for an ECM alternative with a lower-cost entry point.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($2995).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.