Wave Report

The Forrester Wave™: Managed Print Services, Q2 2012

Vendors Move Toward Mature Service Offerings

May 10th, 2012
Craig Le Clair, Vice President, Principal Analyst
Craig Le Clair Vice President, Principal Analyst
With contributors:
Alex Cullen , Mackenzie Cahill

Summary

While many offices look modern, unplanned and unmanaged use of printers, fax machines, copiers, and scanners leads to significant waste. Managed print services (MPS) are designed to help a business streamline the management of and thereby minimize costs associated with printing and imaging, offering services such as productivity enhancement and reduction of energy consumption. During the next five years, MPS platforms will incorporate advanced policy software, mobile solutions, business process management (BPM) and case management, business rules, analytics, and integration with enterprise production platforms. In Forrester's 16-criteria evaluation of MPS vendors, we evaluated offerings from Xerox, Hewlett-Packard, Lexmark International, Ricoh, Canon USA, Pitney Bowes, and Toshiba America Business Solutions, looking at their current offerings, strategy, and market presence.

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