The Forrester Wave™: Managed Print Services, Q2 2012
Vendors Move Toward Mature Service Offerings
May 10, 2012
Why Read This Report
While many offices look modern, unplanned and unmanaged use of printers, fax machines, copiers, and scanners leads to significant waste. Managed print services (MPS) are designed to help a business streamline the management of and thereby minimize costs associated with printing and imaging, offering services such as productivity enhancement and reduction of energy consumption. During the next five years, MPS platforms will incorporate advanced policy software, mobile solutions, business process management (BPM) and case management, business rules, analytics, and integration with enterprise production platforms. In Forrester's 16-criteria evaluation of MPS vendors, we evaluated offerings from Xerox, Hewlett-Packard, Lexmark International, Ricoh, Canon USA, Pitney Bowes, and Toshiba America Business Solutions, looking at their current offerings, strategy, and market presence.
Already a Client?
Log in to read this document.
Become a Forrester Client
Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.
This report is available for individual purchase ($2495 USD).Purchase
Tools And Templates
Vendor Selection Aids
- Forrester Wave™: Managed Print Services, Q2 2012
Table of Contents
- MPS: A Growing Market With Wins For Business And The Planet
- MPS Vendors Represent A Mix Of Strength And Focus
- MPS Vendors Improve Mobile, Global, And Sustainability Offerings
- Vendor Profiles: MPS Targets Global, Mobile, And Reporting
- Supplemental Material
- Related Research Documents
The Future Of B2B Mobile Enterprise Services — Evolving From App Silos To Open Ecosystems
December 12, 2016 | Dan Bieler
Digital Transformation And Customer Experience Frame The New Business Case For BPM
September 26, 2016 | Clay Richardson
Architect Process Agility With BPM Platforms For Digital Business
June 24, 2016 | Charlie Dai