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For Infrastructure & Operations Professionals

The Future Of Jobs, 2025: Working Side By Side With Robots

Automation Won't Destroy All The Jobs, But It Will Transform The Workforce — Including Yours

August 24, 2015

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Why Read This Report

There's a lot of talk these days about the bleak future of employment: Claims that robots will steal all the jobs are commonplace in the media and in academia. These concerns are driven by a host of new technologies that automate physical tasks (robotics), intellectual tasks (cognitive computing), and customer service tasks (everything from self-help kiosks to grocery store scanners). While these technologies are both real and important, and some jobs will disappear because of them, the future of jobs overall isn't nearly as gloomy as many prognosticators believe. In reality, automation will spur the growth of many new jobs — including some entirely new job categories. But the largest effect will be job transformation: Humans will find themselves working side by side with robots. Infrastructure and operations (I&O) leaders will be at the forefront of efforts to choose, pilot, implement, and evaluate these technologies — and to make sure these technologies don't merely cut costs but drive customer value. This report helps I&O leaders think about the future of the workplace and the workforce, and offers guidance on how to plan your company's strategy.

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Table of Contents

  • The Fear: Robots Are Stealing All The Jobs
  • The Reality: A New Division Of Labor Between Humans And Robots
  • Automation Will Transform — Not Replace — Human Work
  • Succeed With Automation By Focusing On Customers, Not Costs

  • Develop A Strategic Plan For Workforce Automation

  • Robots Will Drive A Social Revolution — But Not The One That We Fear
  • Supplemental Material
  • Related Research Documents

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