Vision Report

The Future Of Small Business Banking

Bank Brands Will Fade As Their SME Products Become Components In Other Companies’ Ecosystems

September 24th, 2019
Peter Wannemacher, Principal Analyst
Peter Wannemacher Principal Analyst
With contributors:
Aurelie L'Hostis , Benjamin Ensor , Jacob Morgan , Piers Conway , Sam Bartlett

Summary

Banking for small- and medium-sized businesses is being disrupted by dozens of new entrants such as MYbank, Square, Stripe, Tide, and Xero that offer small- and medium-sized enterprises (SMEs) a wide range of digital services, including payments and lending. To help digital business leaders at established banks understand the future and lead change at their organizations, Forrester has outlined a vision of how the future of small- and medium-sized business banking will unfold.

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