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For Infrastructure & Operations Professionals

The Future Of Technology Operations

Vision: The Modern Technology Operations Playbook

December 17, 2019

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Why Read This Report

Five years ago, the traditional IT organization began transitioning to new operating models, but certain critical factors have remained unresolved until now. This report helps infrastructure and operations (I&O) professionals understand the entire range of interrelated concerns about building a coherent, next-generation technology operating model that's fully compatible with Agile, DevOps, cloud-native, and digital transformation.

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Table of Contents

  • The Old Ways Are In Crisis, But The New Digital World Is Still Forming
  • Knowledge Work Is The Foundation Of Modern Tech Operations
  • Start Pivoting Your I&O Organization To The New Operating Model
  • Recommendations

  • Extend Product Discovery Across The DevOps Lifecycle
  • What It Means

  • Human/Machine Platforms Will Usher In Resilient Product Discovery
  • Related Research Documents

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