Trends Tool

The Impact Of Emerging Technology In 2030 On mCommerce Experiences In Banking

December 4th, 2019
Peter Wannemacher, Principal Analyst
Peter Wannemacher Principal Analyst
Oliwia Berdak, VP, Research Director
Oliwia Berdak VP, Research Director
Julie Ask, null
Julie Ask
With contributors:
Fiona Swerdlow , Brandon Purcell , Ian Jacobs , Joe Stanhope , Nicole Murgia , Daniel Hong , Fatemeh Khatibloo , Jeffrey Hammond , Kjell Carlsson, PhD , Michael Facemire

Summary

US consumers today complete a double-digit percentage of banking activities on their mobile devices. As mobile technologies advance, so will banking capabilities. Ultimately, consumers will feel as if they have personal digital banking assistants who act on their behalf, transferring funds, paying bills, or making other transactions to improve customer outcomes. The accompanying PDF provides a closer look at the impact emerging technologies will have on the banking industry in the next decade. This report is part of a series on mCommerce in 2030 across multiple industries.

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