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For Customer Experience Professionals

The Number Of CX Executives Grew More Than 1,000% Over Five Years

Both B2B And B2C Industries Saw A Rapid Expansion Of CX Leaders

May 10, 2019

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Why Read This Report

Over five years, we've seen more than 1,000% growth in the ranks of chief customer officers, chief experience officers, and senior or executive vice presidents of customer experience. Some of these CX executives have held their jobs for more than five years or led CX transformations at multiple organizations. We conducted in-depth interviews with more than a dozen CX execs in both B2B and B2C firms to understand how they improved business results by championing the customer.

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Table of Contents

  • The Number Of CX Execs Grew Explosively Over Five Years
  • CX Execs Share These Winning Characteristics
  • We Found Two Major Approaches To The CX Executive Role
  • What It Means

  • Talented CX Execs Will Unite Organizations Around The Customer
  • Supplemental Material
  • Related Research Documents

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