Save or Share this Report

For Customer Experience Professionals

The Singapore Customer Experience Index, 2019

How Brands Build Loyalty With The Quality Of Their Experience

August 27, 2019

Authors

Why Read This Report

How well do leading brands build loyalty with the quality of their customer experience (CX)? This year, we reveal the scores of the 16 brands in three industries and the government sector in the Singapore Customer Experience Index (CX Index™). We also unveil new trends in CX quality and highlight the achievements of this year's top-performing brand. Customer experience professionals can use this report to inform their ongoing improvement efforts.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).

Purchase

Table of Contents

  • The Quality Of Customer Experience In Singapore Remains Weak
  • Brands Fail On All Three Dimensions Of CX
  • Singapore Airlines Shows A Possible Path Forward
  • Emotion Holds The Key To CX Differentiation
  • Recommendations

  • How Forrester Can Help
  • Supplemental Material
  • Related Research Documents

Recommended Research