Trends Report

The Singapore Customer Experience Index, 2019

How Brands Build Loyalty With The Quality Of Their Experience

August 27th, 2019
Tom Mouhsian, Principal Analyst
Tom Mouhsian Principal Analyst
Rick Parrish, Vice President, Research Director
Rick Parrish Vice President, Research Director
With contributors:
Frederic Giron , Harley Manning , Ben Salamin , Nancy Lin , Bill Nagel

Summary

How well do leading brands build loyalty with the quality of their customer experience (CX)? This year, we reveal the scores of the 16 brands in three industries and the government sector in the Singapore Customer Experience Index (CX Index™). We also unveil new trends in CX quality and highlight the achievements of this year’s top-performing brand. Customer experience professionals can use this report to inform their ongoing improvement efforts.

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