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For Customer Experience Professionals

The US Auto And Home Insurance Customer Experience Index, 2017

How US Auto And Home Insurance Brands Earn Loyalty With The Quality Of Their Experience

October 12, 2017

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Why Read This Report

How well do leading auto and home insurance brands earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of 19 auto and home insurance brands that were analyzed as part of the US CX Index. We also unveil surprising trends in CX quality and the role that emotion plays in CX. Customer experience professionals can use this report to inform their ongoing improvement efforts.

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Table of Contents

  • Forrester's Customer Experience Index Methodology
  • USAA Leads The Pack
  • CX Quality Slipped As Six Brands' Scores Dropped And None Rose
  • Recommendations

  • Chart Your Course To CX Transformation
  • How Forrester Can Help
  • Supplemental Material
  • Related Research Documents

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