Trends Report

The US Auto And Home Insurance Customer Experience Index, 2017

How US Auto And Home Insurance Brands Earn Loyalty With The Quality Of Their Experience

October 12th, 2017
Ellen Carney, Principal Analyst
Ellen Carney Principal Analyst
With contributors:
Harley Manning , Dylan Czarnecki , William Willsea , Rachel Birrell

Summary

How well do leading auto and home insurance brands earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of 19 auto and home insurance brands that were analyzed as part of the US CX Index. We also unveil surprising trends in CX quality and the role that emotion plays in CX. Customer experience professionals can use this report to inform their ongoing improvement efforts.

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