Best Practice Report

Use Forrester’s High-Performing IT Operating Model Framework To Build The Right EA Practice

Use The Framework’s Methods, Techniques, And Tools To Create Or Increase Customer Value

December 7th, 2021
With contributors:
Matthew Guarini , Gene Leganza , Michael Kearney , Marissa Fritz


EA (enterprise architecture) teams at an advanced level of customer obsession perform, act, and behave differently. These teams have well-defined, adaptive, and high-performing operating models. Still, a lack of shared methodologies, terminology, and communication hinders other teams from improving their operating model. A new breed of architect — the organization architect — has evolved to improve operating model design, provide pragmatic frameworks, and define best-practice processes. Forrester’s framework enables EA professionals to capture their current operating models, design their future operating models, and build pragmatic implementation roadmaps.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.