Trends Report

The Best Tech Leaders Develop And Unleash Creative People

Advanced Level: People Practices For IT Transformation

January 8th, 2021


CIOs attaining an intermediate maturity level in their IT transformation efforts may operate well; however, their organizations often lack the culture, talent, and structure it takes to be a market leader. IT organizations at an advanced maturity level innovate and inspire rather than focusing purely on functions, disciplines, and performance. This report provides an overview of Forrester's framework for CIOs on how to attain an advanced and adaptive IT organization. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.