Best Practice Report

The Cloud CX Value Map

Use The CX Value Map To Measure Cloud Success Across Your Organization

June 3rd, 2020
With contributors:
Lauren Nelson , Maxie Schmidt , Andrew Hewitt , Duncan Dietz , Diane Lynch


As enterprises expand their cloud usage, infrastructure and operations (I&O) professionals are increasingly cloud intermediaries and must become better “vendors” of services for their internal “customer” stakeholders, each of whom defines satisfaction and value differently. This report outlines the three levels of internal cloud customers and provides a value map to help I&O pros gain a better understanding of cloud customer experience (CX) across the organization.

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