Report

The Forrester Banking Wave™: European Mobile Apps, Q2 2019

The Gap Is Growing Between Leaders Aiming For Excellence And The Others
May 29th, 2019
With Contributors:
Benjamin Ensor
Sneha Dawda
Alex Causey
Amanda Chen
and Sam Bartlett

Summary

Mobile apps have become the touchpoint of choice for millions of Europeans to manage their finances. Digital banking teams need to build mobile banking experiences around customer needs, empowering customers to manage their finances while reassuring them

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