Report

The Forrester Digital Experience Review™: US Mobile Banking Apps, Q3 2020

USAA And Bank Of America Lead With Valuable Features, While Digital Bank Brands Offer Strong User Experiences
August 6th, 2020
With Contributors:
Piers Conway
and Sam Bartlett

Summary

For millions of Americans, mobile apps have become the hub of their banking relationship and the starting point for many financial decisions and activities. To gauge how effective and easy different mobile banking experiences are, we evaluated nine banks'

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