Report

The France Auto And Home Insurers Customer Experience Index, 2020

How French Auto And Home Insurers Earn Loyalty With The Quality Of Their Experience
March 24th, 2021
With
Melissa Chaudet
and Shayna Neuburg

Summary

MAIF once more tops Forrester's France auto and home insurance CX Index rankings, edging ahead of seven mediocre, undifferentiated competitors. MAIF rewrote its mail communication and trains its employees on emotion management to create experiences that a

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