Report

The Italy Auto And Home Insurers Customer Experience Index, 2020

How Italian Auto And Home Insurers Earn Loyalty With The Quality Of Their Experience
March 22nd, 2021
With
Melissa Chaudet
Corrado Loreto
and Shayna Neuburg

Summary

Allianz tops Forrester's Italy auto and home insurance Customer Experience Index (CX Index™) rankings, edging ahead of six mediocre, undifferentiated competitors. Allianz provides 19 positive experiences for every negative experience, the highest of any E

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