The Italy Auto And Home Insurers Customer Experience Index, 2020

How Italian Auto And Home Insurers Earn Loyalty With The Quality Of Their Experience
March 22nd, 2021
Melissa Chaudet
Corrado Loreto
and Shayna Neuburg


Allianz tops Forrester's Italy auto and home insurance Customer Experience Index (CX Index™) rankings, edging ahead of six mediocre, undifferentiated competitors. Allianz provides 19 positive experiences for every negative experience, the highest of any E

Want to read the full report?

This report is available for individual purchase ($1495).

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.