Report

The Italy Banking Customer Experience Index, 2020

How Italian Banks Earn Loyalty With The Quality Of Their Experience
February 3rd, 2021
With
Corrado Loreto
Melissa Chaudet
and Shayna Neuburg

Summary

How well do leading Italian banks earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of seven banking brands in Italy that were analyzed as part of the European Customer Experience Index (CX Index™)

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